Frequently Asked Questions

How can we help?

About FDA Shortlist

Who should use FDA Shortlist?

People who want a convenient and cost-saving way to get specialized medications. We can deliver to your home, workplace, or any location to ensure you get your medication when and where you need it.

You also receive:

• Free standard shipping

• Automatic refills allow you to never wait in line again

• Digital tools to track your medications

• 24/7 access to pharmacists

Which pharmacy fulfills my prescriptions?

We work with INSIGHT Chicago Community Pharmacy to fulfill all our prescriptions.

When do I pay for my prescriptions?

Once we receive your prescription from your provider, we will notify you to log in and checkout. You will always see the price before you confirm your order.

How do I send in my prescriptions?

The best way is to have your doctor to send an electronic prescription to our pharmacy. For more information on how to do this, see fdashortlist.com/my-prescription for instructions on how to get your prescription from your doctor.

What is a 340B Pharmacy?

The federal government’s Public Health Service Act (Section 340B) has granted INSIGHT Chicago Hospital Pharmacy to purchase prescription and non-prescription medication at a steeply reduced cost.

Can I get specialized medicine? I can't seem to find (or afford) it anywhere else.

Yes! Thanks to the Public Health Service Act (Section 340B), our partner pharmacy receives priority access to specialized medications on the FDA’s Drug Shortages list. As a licensed specialty pharmacy under Section 340B, we are able to purchase specialized medication at a steeply reduced cost and provide it for you.

What is a specialty pharmacy?

Our specialty pharmacy services coordinate the distribution and management of prescription medications, including specialty medications for complex conditions. Unlike traditional pharmacies, our team is on-site and works closely with physicians and patients to provide outstanding clinical outcomes through education, management, and monitoring of prescription medications.

• Specialty pharmacies carry a wide range of medications, including drugs unavailable in community pharmacies. 

• The FDA requires certain medications to be prescribed and dispensed by certified doctors and pharmacists. 

• Specialty pharmacies are dedicated to providing one-on-one service and education for patients and healthcare teams.

• Specialty pharmacy services are available 24/7 at licensed and certified healthcare facilities.

Our pharmacists support patients in managing and treating:

• Cancer

• Crohn’s Disease

• Human Immunodeficiency Virus (HIV)

• Infectious Disease

• Migraine Disorders

• Multiple Sclerosis

• Neurology

• Parkinson’s Disease

• Pulmonology

• Rheumatoid Arthritis

Is it safe to have my medications delivered?

Yes! It is very safe. Millions of people have their medications delivered every day. Your medication will arrive in confidential, weather-resistant packaging anywhere you need it. If your medication requires specific temperature control, we can accommodate that too.

What if I have a question about my medication?

Give our pharmacy a call anytime, we have specially trained pharmacists and technicians available to answer your questions and provide personal care – 24 hours a day, 7 days a week.

You can reach the pharmacy at (312) 567-2273.

Can I save on prescriptions for my child?

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Accounts

When do I pay for my prescriptions?

Once we receive your prescription from your provider, we will notify you to log in and checkout. You will always see the price before you confirm your order.

How do I send in my prescriptions?

The best way is to have your doctor to send an electronic prescription to our pharmacy. For more information on how to do this, see fdashortlist.com/my-prescription for instructions on how to get your prescription from your doctor.

What if I have a question about my medication?

Give our pharmacy a call anytime, we have specially trained pharmacists and technicians available to answer your questions and provide personal care – 24 hours a day, 7 days a week.

You can reach the pharmacy at (312) 567-2273.

How do I sign up for FDA Shortlist?

To determine if you're eligible, fill out our Am I Eligible form.

Insurance

Can I use my insurance plan?

Yes! We are able to take most insurance plans.

Can I use Medicaid?

Unfortunately, we are not able to take medicaid at the moment.

What if I'm not insured?

We may be able to help. We are still able to offer savings for cash paying patients.

Orders

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Managing Prescriptions

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For Providers

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